Delivery & Collection Policy

TS Cinnies & More

This policy outlines how the delivery and collection of orders are handled by TS Cinnies & More. By placing an order, you agree to the terms set out below.

Collection

Collection Times

Collection times will be communicated at the time of ordering or before bake day. Customers are responsible for arriving within the agreed collection window.

Missed Collections

If an order is not collected at the scheduled time:

• The order may not be remade or refunded

• Food safety regulations prevent the resale or redistribution of uncollected items

We recommend collecting orders promptly to ensure freshness and quality.

Delivery

Delivery Availability

Delivery availability is subject to location, capacity, and bake day scheduling. Delivery areas and fees will be communicated at checkout or before order confirmation.

Delivery Timeframes

Delivery times provided are estimates only and may vary due to traffic, weather, or operational factors.

Customer Responsibility

Customers are responsible for:

• Providing accurate and complete delivery or collection details

• Ensuring someone is available to receive the order at the nominated time

TS Cinnies & More is not responsible for delays or failed deliveries resulting from incorrect information or customer unavailability.

Safe Handling & Storage

Once an order has been:

• Collected by the customer, or

• Delivered to the nominated address

Responsibility for safe handling, storage, and consumption transfers to the customer.

We are not liable for issues arising from:

• Improper storage

• Delayed refrigeration where required

• Consumption outside recommended timeframes
  

Third-Party Delivery Services

Where third-party delivery services are used, TS Cinnies & More is not responsible for delays, mishandling, or service issues once the order has been handed over to the delivery provider.

Refunds will not be issued for delays or issues caused by third-party delivery services.

Food Safety Compliance

All orders are prepared in accordance with Queensland food safety standards. For food safety reasons:

• Orders cannot be returned once collected or delivered

• Returned food items cannot be accepted
  

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Remedies may be available where goods are unsafe, faulty, or not as described.

Contact Us

If you have any questions regarding delivery or collection, please contact us prior to placing your order so we can assist.

Thank you for supporting TS Cinnies & More, a local, home-based bakery proudly serving the Logan community.

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