Legal & Policies

Terms & Conditions

Use of this website and our services is subject to our Terms & Conditions, including intellectual property, website usage, and liability limitations.
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Refund Policy

As our products are freshly prepared, perishable food items, refunds are not offered for change-of-mind purchases. Refunds or replacements may be available for incorrect or faulty orders in line with the Australian Consumer Law.
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Food Safety & Allergen Disclaimer

Our products are prepared in a home-based kitchen that may process common allergens. We cannot guarantee allergen-free products. Customers with allergies should contact us before ordering.
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Pre-Order & Bake Day Policy

We operate on a pre-order basis to ensure freshness and quality. Orders are baked fresh on scheduled bake days and cannot be cancelled once preparation has commenced.
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Delivery & Collection

Responsibility for safe handling and storage transfers to the customer once an order is collected or delivered. Missed pickups or delivery issues caused by incorrect details are not eligible for refunds.
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Privacy & Cookies

We use essential cookies to operate our website and optional cookies to improve your experience. Personal information is handled responsibly and in accordance with applicable laws.
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Australian Consumer Law

Our policies do not exclude or limit your rights under the Australian Consumer Law. Remedies are available where goods are unsafe, faulty, or not as described.
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