Refund Policy

TS Cinnies & More

At TS Cinnies & More, we are committed to preparing fresh, high-quality baked goods in line with Queensland food safety regulations. As a home-based food business, our refund policy reflects both food safety compliance and consumer protection obligations.

Perishable Goods & Change of Mind

All products sold by TS Cinnies & More are freshly prepared, perishable food items.

For this reason, we do not offer refunds, returns, or exchanges for change-of-mind purchases, including but not limited to:

• Ordering the wrong flavour or quantity

• Deciding you no longer want the product after purchase

• Preference-based dissatisfaction

This policy is consistent with food safety regulations, which prohibit the resale or reuse of returned food items.

Incorrect, Damaged, or Unsafe Products

If you believe you have received:

• An incorrect item

• A product damaged during preparation or handling

• A product that does not meet acceptable food safety or quality standards

Please contact us within 24 hours of receiving your order.

To assist with assessment, you may be asked to provide:

• Your order number

• A clear description of the issue

• Photographic evidence of the product

Once reviewed, TS Cinnies & More may, at its discretion:

• Replace the affected item

• Issue store credit

• Provide a partial or full refund

All outcomes are assessed on a case-by-case basis, in line with food safety obligations.

Food Safety & Handling Disclaimer

Refunds or replacements cannot be offered where issues arise due to:

• Improper storage after collection or delivery

• Delays in refrigeration are required

• Consumption beyond the recommended timeframe

• Handling outside of the provided care instructions

Once food items leave our premises or are collected/delivered, responsibility for safe storage and handling transfers to the customer.

Order Cancellations & Pre-Orders

Orders may only be cancelled before preparation or baking has commenced.

Due to ingredient preparation and scheduling:

• Once an order has entered production, cancellations and refunds are not available

• Pre-orders are treated as confirmed once production begins

This ensures compliance with food handling and waste minimisation requirements.

Delivery & Collection Responsibility

TS Cinnies & More is not responsible for:

• Incorrect or incomplete delivery details provided by the customer

• Missed collection times

• Delays or issues caused by third-party delivery services

Refunds will not be issued in these circumstances.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

You are entitled to a refund or replacement if goods are:

• Unsafe

• Not as described

• Not fit for their intended purpose
  

Contact Us

For refund or order concerns, please contact us promptly via our website or email, quoting your order details.

We appreciate your understanding and thank you for supporting TS Cinnies & More, a local, home-based bakery proudly serving the Logan community.

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